Please Note:

We will re-validate all emails every 90 days as emails go valid/invalid occasionally.

How to enable Email validation in the CRM:

1. Click on Switch to Agency View

2. Click on Settings

3. Click on Email Services and Navigate to Location Settings

4. Enable Email Validation by clicking on the toggle in front of the desired sub-account:

Please Note:

Email validation is a paid service and is charged at $0.012 / email

How to enable Email re-validation in the CRM:

1. Once you are in the agency view, click on Sub-Accounts

2. Search by the sub-account name

3. Click on the sub-account name

4. Scroll down to Email Advanced Settings > Enable Re-validation for 90 days

revalidated

FAQ

How does email validation work?

Email validation validates new contacts when entering the system for the first time (form, survey, calendars, chat widget) or when sending a new email after enabling email validation.

Head into the contact record >scroll down the right side > click the envelope icon.

• Green = Valid
• Red = Invalid, too old, previously bounced, unsubscribed, etc. The error would specify why the Email is invalid.