Step-by-step Mailgun Setup

1. Sign up for Mailgun.com

2. Check your email inbox to verify the email address

3. Login to Mailgun, Click on Sending > Add New Domain

4. If your domain is companyname.com, you can either set up the main domain or subdomain with Mailgun. 

A. Main domain:

• If you are adding the main domain, it should not be used with Gsuite, or any other email provider 

    Subdomain:

• To set up the subdomain with Mailgun, you can type ANYTHING_HERE.companyname.com
  • Examples:
    • mg.companyname.com
    • replies.companyname.com
    • support.companyname.com

B. Please set up the domain or subdomain under US, not EU. not EU. not EU. 

C. Click on Add domain

The next screen that you're taken to will ask you to add DNS records to your domain. Leave this screen open for the next step.

5. Now log in to your DNS records based on where you get the domain and add the 5 DNS records.

To add the 1st TXT record

To Add your first TXT record, Log in to the Cloudflare dashboard and select an account and domain.

Click on DNS > Records

Click on + Add Record

A. Type: Select TXT from the Type menu options.

B. Name: DO NOT INCLUDE THE ROOT DOMAIN

• Depending on the subdomain you are trying to set up, if you are trying to set up
  • mg.companyname.com The host name will be mg
  • replies.companyname.com The host name will be replies
• If you are setting up a main domain like companyname.com, the host name will be @

C. Content: Same for everyone

• paste the following record v=spf1 include:mailgun.org ~all

D. Click on Save

To add the 2nd TXT record

Click on + Add Record again

A. Type: Select TXT from the Type menu options.

B. Name: it's a bit tricky but the key here is to copy everything from the beginning until the subdomain part, DO NOT INCLUDE THE ROOT DOMAIN

**Everyone's 2nd TXT record host name and value is different

Examples: copy the highlighted part ONLY

Example 1 using subdomain: Copy mx._domainkey.helpdesk as the host name
Example 2 using main domain: Copy mailo._domainkey as the host name

C. Content: Head back to Mailgun and Copy the 2nd TXT record here highlighted in the screenshot below

• Content: paste the 2nd very long copied TXT record here

D. Click on Save

To add the 1st MX records

Click on + Add Record again

If you have a Gsuite account to capture incoming emails for the main domain. Make sure you are using a subdomain for Mailgun. 

A. Type: Select MX from the Type menu options.

B. Name: Different for everyone

Depending on the subdomain you are trying to set up, if you are trying to set up

mg.companyname.com The host name will be mg

replies.companyname.com The host name will be replies

If you are setting up a main domain like companyname.com, the host name will be @

C. Mail Server: Same for everyone

    paste the following data mxa.mailgun.org 

D. Priority is 10 which is also same for everyone no matter what domain you are trying to set

E. Click on Save

To add the 2nd MX records

Click on + Add Record again

A. Type: Select MX from the Type menu options.

B. Name: Different for everyone

Depending on the subdomain you are trying to set up, if you are trying to set up

mg.companyname.com The host name will be mg

replies.companyname.com The host name will be replies

If you are setting up a main domain like companyname.com, the host name will be @

C. Mail Server: Same for everyone

    paste the following data mxb.mailgun.org 

D. Priority is 10 which is also same for everyone no matter what domain you are trying to set

E. Click on Save

To add the CNAME record

In Cloudflare, Click on + Add Record again

A. Type: Select CNAME from the Type menu options.

B. Name: Different for everyone

Head back to Mailgun to copy the host name, it's a bit tricky but the key here is to copy everything from the beginning until the subdomain part, DO NOT copy the main domain

Depending on the subdomain you are trying to set up, if you are trying to set up

• mg.companyname.com The host name will be email.mg
• replies.companyname.com The host name will be email.replies

If you are setting up a main domain like companyname.com, the host name will be email

C. Target: Same for everyone

        paste the following data mailgun.org

D. Click on the orange cloud Proxied to make it DNS only

E. Click on Save

Now that you have added 5 records, Go back to Mailgun and click on Verify DNS Settings

Click the same button to Verify DNS Settings again if some records are still not showing the green checkmark

Once you add all the DNS records and verify, you can grab the Mailgun API Key - Where to Find in Mailgun & Put in HighLevel

Then we could send a test email to see if everything works! Click here to learn How to send a test email in the Conversation