Phone numbers for users / Assign Twilio Numbers to Users

Once you Purchase a Twilio Phone Number, here's how to assign a dedicated Twilio number to each user:

1. Go to location Settings > Phone numbers > Click on Add Number

2. Once you buy the number for the user

Go to My Staff > Team Management > Edit the user you want to assign the number to

3. Expand Call & Voicemail Settings

4. Click on the dropdown to Select Twilio Number

Choose the number you bought for the user

We could only assign one Twilio number to one user. 

Once the Twilio number is assigned, all calls to that Twilio number will route to the user's phone number even if the contact is assigned to another user. 

5. To use the assigned Twilio number to initiate calls and SMS, we can add a workflow action Assign to user so the contact will be assigned to the user.

All calls & SMS will be using the Twilio number assigned to the user then.

6. You can use the following custom values in the workflow when sending sms/email:

User > Twilio Phone: {{user.twilio_phone_number}}

User > Twilio Phone raw format: {{user.twilio_phone_number_raw}}